Hi, I’m Felicia!

Training taking 6+ months? Field errors eating your margins? Let me fix it.

I've spent the last three years building operational systems for a regional field service company—systems that cut training time by 67%, reduced costs by $100K+, and improved delivery times by 40%.

Now I help other field service companies implement the same transformations.

I specialize in:
Training programs that cut onboarding time in half

SOPs that eliminate field errors and costly rework

Cross-functional alignment that breaks down departmental silos

Book a 20-minute call and I'll identify your biggest operational bottleneck—no pitch, just a straight assessment of where you’re losing money.

Book a Consultation

Scalable Training Infrastructure
300% growth capacity unlocked
20% fewer field errors

Built proprietary remote training platform enabling business expansion without proportional overhead increase—reducing onboarding time by 67% and cutting annual training costs by over $100K.

Operational Systems Architect
$100K+ saved annually
67% faster onboarding

Designed and implemented SOPs that slashed training cycles from 6 months to 2 months, standardizing quality across teams and eliminating costly bottlenecks to growth.

Cross-Functional Process Optimization
40% improvement in on-time delivery
70% to 90% delivery rate increase

Led departmental alignment initiative eliminating silos between sales, operations, and field teams—directly impacting customer retention and revenue realization.

What if your operations are leaving $150K-500K on the table?

Case Study

  • The Challenge

    Growing sub-metering provider struggled with:
    - 6-month training cycles bottlenecking growth
    - Inconsistent field work quality across teams
    - Departmental silos causing project delays

    Result: High costs, missed deadlines, frustrated customers

  • The Solution

    Built comprehensive operational infrastructure:
    - Standardized SOPs cutting training to 2 months
    - Scalable remote training platform
    - Cross-departmental alignment process

    Timeline: 12 months, implemented while maintaining operations

  • The Results

    $100K+ SAVED IN ANNUAL TRAINING COSTS

    67% reduction in onboarding time
    40% improvement in on-time delivery
    20% reduction in field errors

    Bottom line: Unlocked growth capacity without proportional overhead increase

Book Your Operations Assessment Today!

Book an operations assessment and I'll map out the fastest path to fix your biggest bottleneck.

20 minutes - No sales pitch - Walk away with at least one actionable insight.

Book a Consultation

Contact Me

Interested in working together? Fill out the contact form and I will be in touch shortly. I can’t wait to hear from you!